Refund Policy
Refund & Return Policy
Because each piece is handmade and one of a kind, every order is created with care, time, and materials specifically for our customers.
All sales are final. We do not accept returns or exchanges simply because a customer changes their mind, selects the wrong item, or no longer wants their purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or is not the item you ordered, please contact us within 48 hours of delivery. Please include your order information and clear photos of the item and packaging so we can review the issue.
If the item is confirmed to have arrived damaged or was sent incorrectly, we will work with you to determine an appropriate resolution, which may include a replacement, repair, store credit, or refund.
Handmade & One-of-a-Kind Items
Small variations in color, texture, shape, or finish are a natural part of handmade products and are not considered defects. These unique characteristics are part of what makes each piece special.
Order Cancellations
Cancellation requests must be made as soon as possible. Once an order has been started or materials have been purchased specifically for the order, cancellation may no longer be possible.
If you have any questions or concerns about your order, please reach out to us directly. We are always happy to work with our customers when an issue arises.